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Jyväskylän yliopiston Koppa

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PDF: Intercultural competence in mediation

by kaparrot — last modified Aug 03, 2013 09:14 PM

Janne Laukkala from the University of Jyväskylä has studied intercultural conflicts and intercultural competence in the mediation process. Please read his article and compare it to what you learned earlier. What are the special characteristics of a interculturally competent mediator?

Janne Laukkala: Culture and Conflict Resolution: Intercultural Competence in Mediation