Frequently asked questions / FAQ
I downloaded the e-book to my device but I cannot get the file open. What should I do?
- Please check the table below to see that you have the correct software for your computer or mobile device. If not, download it.
- Please note that not all e-books can be downloaded.
E-book platform | Reading program on computer | Reading program on mobile devices |
---|---|---|
Ebook Central, Ebsco, Ellibs |
Adobe Digital Editions (ADE) | Aldiko |
I cannot read the e-book in Adobe Digital Editions (ADE). What should I do?
If you receive the message “Error! Check Activation” or “Unavailable to download. Error getting license”, do the following:
- Open Adobe Digital Editions.
- Press CTRL + Shift + D and choose Erase Authorization
- Then click Help > Authorize Computer > Enter Adobe IDs OR select the option “I want to authorize my computer without an ID” at the bottom.
If necessary, download the e-book again.
I study at the JYU Open University and I cannot get the e-book open. What should I do?
- Did you find the e-book via JYKDOK? If not, do a search there and try opening again.
- For reading e-books, you must have a valid JYU user account (no library card required).
- You can see if your user account works by using a test article.
- If the test article opens, but you cannot get the e-book open, please contact the library.
- If the test article does not open, ask for help through the HelpJYU service portal. The problem is likely with your login/username.
- For more information about the user account for Open University students (e.g. registering a user account, forgotten password), go to digital services.
I am a visitor at the University of Jyväskylä, can I read your e-books?
Visitors can read the Library’s e-books on our so-called open-access computers.
Exception: The Ellibs e-book collection is unavailable for visitors.
Can I print the e-book or upload it to a flash drive?
If you are a JYU student or staff member...
- It is possible to print according to the terms of the e-book supplier. There can exist a maximum page count for printing.
- Uploading to a flash drive is often successful. However, you must download the e-book on a JYU device and it is valid for a limited time (1–14 days).
- For downloads, open the e-book on the JYU device. Download or transfer the ACSM file to the flash drive.
- NOTE! Charging e-journal articles on a flash drive is usually much simpler.
If you are a visitor...
- The possibility to save on a flash drive varies. Try to do so on the Library's open-access computers. If the uploading is successful, the e-book file will remain for the loan period (1–14 days).
- If you managed to download the e-book to a flash drive, printing should be successful. There can exist a maximum page count for printing.
- Printing requires registration with the Canon Print it service.
- NOTE! You can print PDF, JPG, and TIF files from the flash drive only.
- You can purchase print balance at the University Printing Services and the Mattilanniemi Library’s service desk.
Is there a wireless network (WLAN, Wi-Fi) available at the Library?
- JYU students → please use jy-student network
- JYU staff → please use jy-staffnetwork
- Please see the website of digital services to make sure your device has the right settings to use the network.
- Students of other universities → please use the EDUROAM network. You will find instructions for using Eduroam on your university’s web pages (e.g., on Google use search words like “University of Oulu + eduroam”)
- In Agora, there is a wireless network open to all.
I should mark page numbers in references, but the e-book I read doesn’t have any. What should I do?
- In e-books, page numbers are equivalent to those in printed book only in PDF format.
- If there are no page numbers or their place varies because of the screen scaling, you can refer to the chapter (according to the table of contents).
- You can also ask advice from the teacher of the course, thesis instructor, etc.
I am trying to open an Ellibs ebook but I end up on a wrong organization's login page.
I could not find any help for my problem in the e-book instructions. What should I do?
The library is happy to help you with the problem. Contact us by phone (040 805 3803), email (kirjasto-vepa@jyu.fi), chat (please see JYKDOK in the bottom right corner), Facebook or by visiting a service desk.